Information on the processing of personal data of parchiaperti.it
When you make a purchase or a reservation on the website of one of our commercial partners, in case you want to better understand how your personal data is managed, we invite you to read their privacy policies.
Who is the Data Owner?
The Data Controller, pursuant to art. 4 and 24 of the EU Reg. 2016/679, is the Associazione Culturale Dynamoscopio, via degli Apuli n. 5, 20147 – Milan (MI), email: firstname.lastname@example.org, pec: email@example.com
What kind of data do we collect?
a) Information collected automatically when using the platforms
When you visit our Platform for information purposes only, we automatically collect certain information. Such Log data may include:
- the type and version of your browser,
- the operating system and interface you are using,
- technical information about your device,
- language preference,
- the web pages you consult on our platform,
- the date and time of access,
- part of your IP address,
- the name of your service provider
b) Information collected at the time of booking (hereinafter “Booking Data”)
When you book an experience, we ask you as a basic data for your name and a valid email address. Depending on your Booking, we may ask you for additional information such as your address, telephone number, date of birth, the name of any other people traveling with you, your preferences (e.g. food preferences and mobility restrictions) and payment data.
c) Information collected when subscribing to the newsletter or other marketing communications (“Direct Marketing”)
If you sign up for our newsletter or other marketing communications services, we collect your email address and other information relating to your contacts
e) Information collected when the user interacts with us (“Contact us”)
If you want to get in touch with our Help Center or contact us, we collect the information contained in the request:
- topic / purpose of the contact
- name (name and surname)
- email address
- additional data shared on a voluntary basis (e.g. postal address, telephone number, any user doubts)
Personal data you give us about other people
Click-to-chat and click-to-call functionality
The click-to-chat feature allows you to start a live chat and take advantage of our customer service support in real time. You can contact our Help Center via live chat either as a guest or as a registered customer. In the latter case, to process and respond to your requests, the Help Center may have access to certain parts of your Account Data, such as your name and contact information.
If you ask for the activation of the click-to-call feature, you can be called back by the Help Center. In this case we can collect: your phone number and the time you prefer to be called back.
We may use your data for the following purposes (hereinafter “Processing Purpose”):
a) Website browsing: allow you to browse our website and other digital platforms.
LEGAL BASIS: Legitimate interest.
b) Data collection via contact form: allow you to obtain information about our services by requesting on the “Contacts” page
LEGAL BASIS: the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same
PERIOD OF CONSERVATION OF PERSONAL DATA: 1 year for contacts
c) Booking experiences
– For the execution of obligations deriving from the General Conditions, and / or from the provision of ancillary services and / or connected to these contracts, to manage your booking and purchase the service you have selected;
– For the management of payments (with relative treatment – under the terms of the law – of payment data, including the identification details of credit cards or prepaid cards) of the services requested and of any accessory economic charges, based on the provisions of the Conditions General and / or other specific contractual conditions published on the website or otherwise made available to the customer;
– For assistance. Through the Help Center we provide customer support, such as booking information and / or get back to you when you need it.
LEGAL BASIS: execution of a contract of which the interested party is a party or the execution of pre-contractual measures adopted at the request of the same. To fulfill a legal obligation to which the data controller is subject
PERIOD OF CONSERVATION OF PERSONAL DATA: These data will also be processed with electronic tools, recorded in specific databases, and used strictly and exclusively within the framework of the existing contractual relationship. They will be kept for the entire duration of the contractual relationship, for ten (10) years from the end of the existing contractual relationship.
The communication of your data for the aforementioned purposes is necessary in order to maintain and provide all the services connected to the contract. Failure to communicate could make it impossible to provide the specific services in question.
d) Defense of a right in court
We can use your personal data to defend our rights in court and out of court in the event of contractual or extra-contractual violations to the detriment of the Data Controller, for example to take any actions for credit recovery, in the event that this should become necessary due to failure to pay the sums provided for in the contract within the agreed deadlines.
LEGAL BASIS: to protect a legitimate interest of the Data Controller.
PERIOD OF STORAGE OF PERSONAL DATA: In the case of legal disputes, the data will be kept for the entire duration of the same, until the deadlines for appeals are exhausted.
e) Direct Marketing
With your consent and up to your opposition, for: direct marketing activities of the Owner, direct sales, sending newsletters and promotional material, commercial or relating to events and initiatives, by the Owner, as well as by companies connected to it, through automated means of e-mail, fax, SMS, MMS or other type messages, as well as through telephone calls via operator, including automated ones and paper mail and other informative material. The legal basis of the processing is the consent to the processing of one’s personal data for one or more specific purposes. The consent to the processing of data and to the communication to the subjects indicated below for the aforementioned purposes is optional. You have the right to object to direct marketing activities by contacting the Data Controller or by sending an email to: firstname.lastname@example.org
How do we handle children’s personal data?
The services offered by parchiaperti are intended only for people over the age of 16. For persons under the age of 16, the use of our services is permitted only with the consent of their parents or legal guardian. In limited cases such as booking an experience or other travel-related services, the name and other information relating to accompanying minors may be collected. In all other cases, we collect and use information from minors only with the consent of the parents or legal guardian. We reserve the right to delete such data if we become aware of the processing of data of persons under 16 years of age.
Who do we communicate the data to?
Personal data may be disclosed to third parties who carry out activities necessary for the provision of the services we offer. Each of them processes the data as data processor and / or as a natural person acting under the authority of the owner and manager. Specifically, the data can be processed by the following subjects or categories of subjects:
- Companies and consultants, in the field of legal, accounting and tax assistance and consultancy;
- Subjects that provide services for the management of the information system and telecommunications networks; including e-mail, website management and newsletters
- Partners, such as Bodies and Organizations that offer experiences through our service
- Banks and other financial institutions, for the management of payments;
- Competent authorities, for the fulfillment of legal obligations and / or provisions of public bodies, upon request.
The complete and updated list of data processors is available at the company headquarters. Your personal data are not and will not be disseminated.
Do we transfer data abroad?
The personal data collected by us for the purposes described in this Notice, may be disclosed and transferred to companies and individuals located in other countries belonging to the European Union. Any transfer of data to companies and / or third parties located in countries outside the E.U. it is always implemented within the limits and under the conditions provided for in Articles 44 and ss. EU Reg. 2016/679 (GDPR). In particular, it is acknowledged that the Data Controller uses the services of companies that transfer personal data to the U.S.A. ensuring an adequate level of protection of personal data by virtue of specific Data Transfer agreements or by making use of Privacy Shield certified subcontractors (adherence to the EU-U.S. Privacy Shield Framework) to protect personal data provided by its customers.
What are the user’s rights?
At any time you can assert your rights as expressed in articles. 15, 16, 17, 18, 19, 20, 21 of EU Regulation 2016/679, requesting the joint data controllers to access your personal data, rectify, cancel them, limit the processing and data portability , in case. Furthermore, you have the right to object, at any time, to the processing of your data based on consent and / or legitimate interest. To stop receiving automated direct marketing communications (eg email, sms), simply use the appropriate automatic cancellation services, or send an email to email@example.com at any time with the subject “Cancel me”.
Without prejudice to any other administrative and judicial appeal, if you believe that the processing of data concerning you violates the provisions of EU Reg. 2016/679, pursuant to art. 15 letter f) of the aforementioned EU Reg. 2016/679, you have the right to lodge a complaint with the Guarantor for the protection of personal data (Supervisory Authority www.garanteprivacy.it).
To exercise the aforementioned rights, the interested party can contact the Data Controller at the following addresses: firstname.lastname@example.org
Last updated: December 2020.
How can I contact the owner to ask for information?
If you have any questions, you can contact us through the Help Center, or by sending a communication to any address in the footer or in the contact section of the parchiaperti website.
Changes to this privacy statement
This information may be subject to changes and / or additions as a result of any subsequent amendments and / or regulatory additions, the updating or provision of new services or technological innovations.
- Version 0.0 dated 09/11/2020
- Version 1.0 dated 11/17/2020
- Version 1.1 dated 11/12/2020