General conditions of use of the parchiaperti platform
parchiaperti is a platform (hereinafter “Platform”) that allows you to search and explore entrances, guided tours, routes, festivals, conferences, workshops, courses, events, services, etc. (hereinafter “Experiences”) in the context of Parks, Nature Reserves, Protected Areas, Archaeological Parks, Botanical Gardens, Historical Gardens, Itineraries, etc. (hereinafter “Location of environmental and cultural interest” and / or more briefly, “Location”).
The services offered by the Platform allow you to get in direct contact with public or private entities (eg Parks, Municipalities, etc.), with public or private Organizations (eg Associations, Cooperatives, Foundations, Companies, etc.) operators (eg. Guides, Professionals, etc.) hereinafter referred to as “Partners” who promote, organize and manage the Experiences, and to book your front row seat safely, free of charge and / or for a fee. parchiaperti does not organize or manage the Experiences proposed by the Partners or act as travel package organizer. We do not carry out transport or travel; we are not the owners or participants of any Partner, Entity or Organization of the services that are offered through the Platform nor are we economically controlled by any of them.
II. Who we are
parchiaperti is a registered trademark owned by the Cultural Association Dynamoscope (“Dynamoscope”) Tax Code and VAT number 06857970963, with registered office in Milan (MI), via Lorenteggio, 177, owner of the site www.parchiaperti.it (the ” Platform “or” parchiaperti “).
J’ECO, by virtue of a contract with Dynamoscope, has agreed to exclusively manage the services and functions of the Platform and to administer the activities by providing the services to the Partners and also to the end users. Dynamoscope is not part of these General Conditions, but the owner of the rights on the Platform, on the domain name of the Site, on the logos and trademarks.
The development and methods of use of the Experiences (e.g. a hiking or food and wine route, an educational workshop, etc.) are not the subject of our service, but the content of a contract stipulated between you and the respective Partner. We are therefore not responsible for the development and methods of execution of the Experiences that are offered to you. Free and / or paid bookings made through the Platform see, as parties, the Partner and You, as the person making the booking for purposes not related to their business, commercial, craft or professional activity (hereinafter the “User” ), (Partner and User are hereinafter collectively referred to as the “Parties”). Limited only to the activities of issuing the electronic booking code and for the purchase procedure, J’ECO acts on a specific mandate from the Partner and in his name.
These general terms and conditions of contract and use govern, together with our data protection rules, the use of the services made available through the Platform and represent the fundamental basis of the relationship of use between you and the Partner in relation to search services. and any free or paid booking of the Experiences proposed and organized by the participating Partners.
The conditions of the Partners are applied separately and complementarily when you purchase tickets and / or services from them, offered directly on the pages of their sites, to which you may be redirected through specific links on the Platform. parchiaperti has no influence on these conditions applied.
parchiaperti does not own, create, control, manage or provide Experiences. The participating Partners are exclusively responsible for the services and Experiences promoted by them. The contract for the use of the Experience is finalized only with the respective Partner. parchiaperti is not, nor becomes a party or otherwise participates in any contractual relationship between you and the Partner, nor does it act as an agent in any capacity. The Experiences booked (contract conditions and any regulations) are therefore subject exclusively to the responsibility of the respective Partners with the consequence that any cancellations and / or changes in booking will also be managed directly by the Partners themselves.
IV. The services offered by parchiaperti.
Our services are designed to provide you with the information you need to verify your Visiting Experiences made available on the Platform by the Partners and to plan your Experience in a simple and effective way.
In particular, the parking services are:
1. Search engine.
We show you the different locations (eg. Parks, Nature Reserves, Protected Areas, Archaeological Parks, Botanical Gardens, Historical Gardens, Itineraries, etc.) and Experiences (eg. Hiking trails, food and wine tours, educational workshops, entrances, guided tours, festivals , conferences, courses, events, services, etc.) promoted by the participating Partners, which we determine on the basis of your geographical position and your search filters, in a detailed representation including various information (e.g. duration, accessibility, any possibility of booking ). We cannot assume any guarantee for the completeness or correctness of the results; we therefore rely on the information made available on the Platform by the Partners themselves.
2. Direct interaction with Partners
The pages of the Experiences presented on parchiaperti may include links through which you can access the websites of the Parks and take advantage of the services, including reservations, offered by the respective Partners. Through this function, you can interact and relate directly with them, making, where possible, your Experience booking directly with them. If the booking involves a payment, the same is made through the payment system indicated on their website, under the terms and conditions set forth therein. We do not receive any commission from participating partners.
3. Direct bookings on our Platform.
For some Experiences, parchiaperti offers you the possibility, directly on the Platform, to: a) book the Experience online for free (hereinafter “Free Booking”); or, where possible, b) also book and make the advance payment of the Experience online (hereinafter “Paid booking”).
In both cases, your navigation is not redirected to the sites of the respective Partners, but takes place via the Platform.
In accordance with our data protection provisions, when you book an Experience through the Platform, whether paid or free, we collect and communicate the useful and necessary data (e.g. your name, email, number of participants, etc.) to the respective Partner to enable You to take advantage of the Experience. In order to reduce the operating margins of error, the completion of each of your reservations takes place via confirmation, which you receive via email, at the address you provided during the procedure.
3.1 Free booking:
3.1.1 For some Experiences on the Platform, you can make a free Booking by filling in the appropriate booking form. To complete the booking form and allow the completion of your booking, you are asked to: indicate the number of participants; provide the data of the participants (email address, name, surname, age …) and confirm that none of the participants is subjected to measures that prohibit their participation.
3.1.2 Before proceeding to confirm and send the form you can modify / correct the data: therefore, after careful reading, you are called to expressly approve these General Conditions, through the appropriate check-box, available on the Platform.
3.1.3 For each booking, you will receive an email confirming your booking to the email address you provided, containing:
– an automatically generated electronic booking code or, in other cases, a unique booking code or voucher; documents that you will have to present at the Partner’s Ticket Office to physically redeem the ticket before its use; and eventually
– further instructions requested by the Partner for participation in the Experience;
In the event that you have booked an Experience subject to payment, the actual use of the same is subject to payment directly to the Partner that you must make according to the methods and instructions that are indicated on the Platform.
3.2 Paid booking:
3.2.1 For some of the Experiences presented on the Platform, you can make a paid reservation by completing the appropriate booking and purchase form. To make the reservation and purchase of the Experience, in particular, you are required to: indicate the number of participants; provide the participants’ data (email address, name, surname, age …); choose from the indicated payment methods and, finally, make the payment in order to complete the order and complete your reservation.
3.2.2 Before making the payment, you are offered the display of an order summary, in which you can modify / correct the data before sending it: therefore, after careful reading, you are required to expressly approve these General Conditions , through the appropriate check mark (check-box) and, finally, through the “Confirm booking with payment obligation” button, proceed with the payment.
3.2.3 Upon completion of each payment, you will receive, to the email address you provided, an email confirming your booking containing:
an automatically generated electronic booking code or, in other cases, a unique booking code or voucher that you will need to present at the Partner’s ticket office to physically redeem the ticket before it is used;
Any further instructions required by the Partner for participation in the Experience; as well as
information relating to the Partner’s Customer Service contacts to which you can contact to request assistance and / or submit complaints.
The order confirmation e-mail, which contains a link to these General Conditions, constitutes the confirmation of the contract concluded on a durable medium pursuant to art. 51, paragraph 7, of the Consumer Code.
3.2.4 We ask that you check any documents sent to you without delay. You are required to report any errors or incorrect information immediately by contacting our Service Center, which can be reached at the web address: https://www.parchiaperti.it/centro-assistenza, following the procedure referred to in point V.
3.3.1 Before proceeding with the payment, you are asked to choose the payment method you prefer among those available. If you decide for the immediate payment method (contextual to the purchase) by credit card, PayPal / Strype or immediate bank transfer, you are required to communicate the relevant data via a secure connection. The reservation is considered accepted only after receiving confirmation of payment. We are appointed and authorized by the Partner to collect payments.
3.4 Cancellation of the Experience for reasons not attributable to you – Exclusion of the Right of Withdrawal.
3.4.1 parchiaperti is not, nor does it become a party or otherwise participates in any contractual relationship between you and the Partner. Limited only to the activities of issuing the electronic booking code and for the purchase procedure, it acts on a specific mandate from the Partner.
3.4.2 In the event of cancellation of an Experience carried out pursuant to art. 3.2 (Booking for a fee), for reasons not attributable to you (e.g. cancellation of the Experience due to failure to reach the minimum number of participants and / or due to the unexpected impossibility for the Partner to carry out the Experience, force majeure, measures Competent authorities) parchiaperti is not responsible for any cancellation of the Experience by the Partner.
You will receive a warning email from the park or, where possible, from email@example.com containing the initiatives that the Partner will have adopted in relation to the canceled Experience
Since we want your every experience to be the best possible, we offer you our assistance in any case, available here: https://www.parchiaperti.it/centro-assistenza.
3.4.3 Exclusion of the Right of Withdrawal. In accordance with the provisions of the contracts for the provision of services relating to leisure activities that the Partner undertakes to provide on a specific date (pursuant to Article 59, paragraph I, letter n) of Legislative Decree 6 September 2005, n. 206 “Consumer Code”), as a rule, the right of withdrawal provided for by art. 52 of the Consumer Code and therefore you will not be able to exercise this right in relation to the purchase of your reservation.
If you want to access Help Center, we ask you to register your own personal account. You will then be able to access your individual profile by entering your valid email address and password. Any of your personal data is processed in accordance with our Data Protection Regulations (https://www.parchiaperti.it/privacy-policy/). Only natural persons of age and with full legal capacity can register as users of our services. It is your responsibility to maintain the confidentiality and security of your account login credentials and not to disclose them to third parties. Please notify us immediately of any possible behavior that could create security holes and any possible embezzlement of your account. parchiaperti cannot be held responsible for any damage caused by unauthorized use of an account. At the time of your registration, you are required to enter the necessary information completely, correctly and truthfully and, if necessary, to update it. Registration is not transferable.
Deactivation of the account due to inactivity
If you do not use the services for a period of time exceeding 24 consecutive months, parchiaperti has the right to deactivate your Account and subsequently delete it without giving you further specific communication.
V. Assistance Center – Customer Care
To access the Help Center, we ask you to register your personal account, which you can access by entering your valid email address and password. Any of your personal data is processed in accordance with our Data Protection Regulations (https://www.parchiaperti.it/privacy-policy/). Only natural persons of age and with full legal capacity can register as users of our services. It is your responsibility to maintain the confidentiality and security of your account login credentials and not to disclose them to third parties. Please notify us immediately of any possible behavior that could create security holes and any possible embezzlement of your account. At the time of your registration, you are required to enter the necessary information in a complete, correct and truthful manner and, if necessary, to update it. Registration is not transferable.
Deactivation of the account due to inactivity
If you do not use the services for a period of time exceeding 24 (twenty-four) consecutive months, parchiaperti has the right to deactivate your account and subsequently delete it without giving you further specific communication.
VI. Platform functionality limitations
We have the right, at any time, to make changes to the content or functionality of the Platform (eg through patches, updates or changes) and we do not guarantee the continuous accessibility of our pages. In particular, technical problems beyond our control can lead to periods of interruption of services, as well as maintenance interventions can affect their availability. These are performed in the least intrusive way possible. We continually strive to ensure flawless and uninterrupted technical operation of our services. However, we cannot take any responsibility for the timely and uninterrupted accessibility or usability of our offer.
On your part, you are required to adopt suitable measures of use. In the case of using hypertext links to third parties, parchiaperti assumes no responsibility for third party content, nor does it have any obligation to control them.
VII. User obligations and duties, warnings
As a User, you are responsible for complying with all formalities relating to the use of the Experience booked by you (age requirements, entry regulations, vaccinations and other health requirements). Although we take care to inform you of the warnings known to us, it is your responsibility to take note of the individual regulations of each Park in order to use the services and their Experiences.
VIII. Limitation of liability of open parkers
We make every effort to ensure the accuracy of the information contained on all our pages. For the details of the individual Locations, Experiences or services, we rely on the information provided by the respective Partners. We do not have the ability to fully verify the accuracy and topicality of the information we collect and present. Verification by us takes place only when necessary. We therefore ask you to personally check the individual access / visit information and possibly report illegal and / or incorrect / truthful contents to us. The same applies to all other information that Partners submit in relation to Experiences. We are not involved in either the presentation or the description of the visit or excursion services by the Partners and therefore we are not responsible for the related contents offered or the contracts concluded with them. Any warranty claims or claims for damages must be asserted exclusively against the Partners. Our offer contains links to other web pages which we do not manage or control directly and for which we are not responsible. We do not endorse the content of these other websites and assume no responsibility for the legality or functionality of such content nor are we responsible for any loss or damage that may arise from the use of these pages. We recommend that you carefully read the general conditions of the respective web pages to which the Platform may refer.
IX. Data protection
The processing of your data while using our services is subject to our data protection regulations (https://www.parchiaperti.it/privacy-policy/).
Every intellectual property right of any content of the parchiaperti site belongs to the Partners or to parchiaperti, unless expressly stated in a different way.
Except for the uses necessary for the use of the Platform services, you declare, therefore, not to download, upload, copy, print, reproduce or use in any way, completely or partially, the contents of the Platform without the written permission of the Partner or of an open park.
XI. Applicable law
These conditions of use are governed by Italian law and must be interpreted by applying this legislation. For any dispute relating to these General Conditions, it is governed and interpreted in accordance with Italian laws and in particular by Legislative Decree 6 September 2005 n. 206, Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
For all disputes relating to these General Conditions, the Court of the place of domicile or residence of the consumer user is competent according to the applicable law, or at the choice of the same, the Court of Brescia.
Alternatively, the Customer can choose to access the platform for the extra-judicial resolution of disputes provided by the European Commission, present on the website http://ec.europa.eu/odr.
XII. Contacts / Communications
If you have complaints or if you think that some contents of the Platform violate the rights of third parties, you can contact us through our Help Center: https://www.parchiaperti.it/centro-assistenza.
Your every comment, suggestion for improvement, advice or gratification is important to us. Help us improve the service we provide to you and to all our users. For this you can simply write to us at: firstname.lastname@example.org. By submitting your feedback, you grant us the right to use it free of charge and anonymously for technical and commercial purposes and to share it with third parties. Of course this is done in consideration of our data protection regulations (https://www.parchiaperti.it/privacy-policy/).
Latest version 30 March 2022
Previous versions of the document:
– March 2021 release